When + What + Where

Where

Rancho De Las Palmas
3566 Sunset Valley Road
Moorpark, CA 93021

Map & Directions + Parking

Rancho De Las Palmas

3566 Sunset Valley Road
Moorpark, CA 93021

Parking

All parking is self-parking for this event. There is no valet parking for this event. Parking lot is immediately adjacent to the venue.

VIP DINNER PATRON PARKING: 

Turn into the entrance and parking is available down the driveway and directly in front of the venue.  If the parking lot is full when you arrive, no worries as there is a second lot adjacent to the venue.  Simply exit the venue back to Sunset Valley Road and do an immediate u-turn to the right to enter where the sign says “VOLUNTEER AND OVERFLOW PARKING.”

Tickets and Seating

Registration/Ticketing

Attendees’ names will be on a registration list at check-in. You will need to register at the entrance upon your entry. Please purchase your tickets by noon on June 23.
There will be no Will-Call or walk up opportunities for this event.

Box Office

Purchase tickets at: https://newwestsymphony.org/summerfest-2024/

Ticket Refunds & Exchange Policy

There are no refunds or exchanges for purchased tickets.  If you won’t be able to use your tickets, please let us know prior to the event by calling (866) 776-8400.

Seating

There will be assigned seating for the honorees and sponsors at the dinner and concert. A section will be designated to the general admission/single ticket (no dinner) buyers.

Late Seating

To avoid disruption, latecomers will be seated at the discretion of the House Manager at an appropriate time in the performance.

Minors and Children

Children 10 years old or older are welcome and, regardless of age, must have a ticket. Infants on laps are not permitted unless specified. Please inquire when purchasing tickets on age appropriateness.

Cellular Phones & Electronic Devices

Use of cameras, recording equipment and cellular phones are not permitted during performances. All electronic devices must be silenced before the start of the performance.

Accessibility

For additional questions, please contact our Ticket Office at 866-776-8400 or via email at [email protected].

• ACCESSIBLE PARKING is limited and available on a first-come, first-served basis. Americans with Disabilities Act (ADA) parking placard required.
• WHEELCHAIR-ACCESSIBLE SEATING is available. Please let front of house personnel upon your entry for specific location and availability information.
• WHEELCHAIR-ACCESSIBLE RESTROOMS are available.

Media Release

Summerfest will be recorded and photographed. By entering the festival area, you grant New West Symphony and all associated representatives, the irrevocable and unrestricted right to use your voice, name, image and likeness, without compensation in perpetuity, in any and all media, now known or hereafter devised. If you do not agree with the foregoing, please do not attend this event.

Refreshments & Live Auction

Food & Beverage

Cocktails, wine & other beverages are complimentary as part of the buffet dinner until 6 PM. Alcohol can be purchased at a cash bar starting at 6 PM. Alcoholic beverages will only be distributed to the 21+ patrons.

No outside beverages will be allowed.

Auction

Attending the Dinner & Auction? View the Program Book/Auction Catalog here.

Security & Safety

Prohibited Items and Activities

The following items are prohibited from being brought into the event. There is no onsite storage for prohibited items and patrons will be asked to take any prohibited items back to their car prior to entering the event site.

• Containers, picnic baskets, and coolers
• Alcohol, controlled substances, and recreational drugs or paraphernalia are prohibited. Alcohol may be purchased at the event in designated areas
• Smoking, including the use of electronic smoking devices and the use of tobacco products.
• Glass (including drinking glasses) or aluminum cans, regardless of content.
• Weapons, firearms (including anything that resembles a firearm such as squirt guns), sharp objects, stunning devices, pepper sprays, explosives, fireworks, and other incendiary items.
• Knives and cutting instruments such as box cutters, scissors, penknives, hunting knives, fishing knives, and “Swiss Army” style knives.
• Laser pointers and glow sticks.
• Professional audio/video recording equipment, tripods, monopods, selfie sticks, GoPro cameras, and drones.
• Party paraphernalia such as signs, confetti, glitter, balloons, and silly string.
• Throwable items such as footballs, frisbees, and beach balls.
• Open containers or bottles of beverages. All non-alcoholic beverages brought in must be with a factory seal.
• Personal transportation devices such as bicycles, pedicabs, roller skates, rollerblades, skateboards, scooters, Segways, and hoverboards.
• Patrons are not permitted to bring any item that could obstruct the view of patrons seated behind them, including, but not limited to: canopies, umbrellas, awnings, tents, or windbreaks. You will be turned away at the gate and asked to return to your car with prohibited items before returning to the festival grounds.
• Any other item that may be deemed a safety concern to performers or patrons.

The following activities are prohibited at this event.

• Tailgating in any of the parking lots.
• Parking trailers or campers in any of the parking lots.
• Overnight parking in any of the parking lots.

Item Check and Bag Search Policy

For the safety and comfort of all our patrons, large items, oversized bags, and large food and beverage containers are not permitted.

Please note that all bags are subject to search prior to entering the event. There is no onsite storage for prohibited items and patrons will be asked to take any prohibited items back to their vehicle prior to entering the venue. Prohibited items include, but are not limited to, alcohol, controlled substances, and recreational drugs; weapons, firearms (including anything that resembles a firearm such as squirt guns), sharp objects; professional audio/video recording equipment, selfie sticks, and GoPro cameras; party paraphernalia such as balloons, confetti, glow sticks, silly string, and beach balls; or any other item that may be deemed a security concern to performers or patrons. See “Prohibited Items and Activities” above for more information.

Emergency

In the event of an emergency, please seek the assistance of a nearby New West Symphony staff member, our House Manager, or call 911 for police assistance. When reporting an emergency, please include your location and call back telephone number.

The event is employing a shelter-in-place policy in the unlikely case of an emergency. Shelter-in-place is the act of seeking safety within the area, facility, or building one already occupies, rather than evacuating the area or seeking a community emergency shelter.

We recommend having a meeting spot with friends or family so that you can find each other if your phones lose signal or lose battery. Also, it is suggested to keep emergency contact information and phone numbers of your friends and family on a sheet of paper, in case you lose your phone.

First Aid

For First Aid needs, please contact New West Symphony staff. If there is a serious emergency, see above.

Patron Safety

All Patrons must maintain reasonable and appropriate behavior at all times. Patrons who engage in disorderly conduct will be asked to leave the premises and may be subject to arrest. Ejected patrons will not receive a refund for their tickets or be compensated in any way for their loss. Harassment and violence of any kind will not be tolerated and will be addressed by professional Front of House Staff (Ushers and Security), at their discretion.

If you see something, say something. New West Summerfest staff and designated security personnel will be monitoring the environment but, like when you’re at the airport or other large events, please do not hesitate to raise concerns to your nearest usher or security guard so that they can look into it.

Smoking

Smoking, including the use of electronic smoking devices or vaping and the use of tobacco products, is prohibited in all gathering area, including dinner and courtyard. Smoking is allowed in designated and specifically marked areas. Please contact event staff for location.

Lost & Found

During the performance, lost items will be held at the checkout and registration counter. Following the performance, unclaimed items will held at the New West Symphony offices: 2100 East Thousand Oaks Blvd, Suite D, Thousand Oaks, CA, 91360 | 805-497-5800.

Pets

Although we love our fur friends, pets are not permitted at the event.

Additional Questions?

For additional questions, please contact our Ticket Office at 866-776-8400 or via email at [email protected].

New West Symphony

2100 Thousand Oaks Blvd, Suite D
Thousand Oaks, CA 91362