When + What + Where

What to Wear

Please check the temperature and dress accordingly for a beautiful Southern California summer day which can swing in temperature from hot to June Gloom. As the entire festival is being held outdoors with a total runtime of approximately 7 hours each day, it is recommended that patrons “dress in layers” in order to remain comfortable as the temperature lowers after sunset. Comfortable flat-bottomed shoes with grip are recommended as high-heeled shoes can be problematic on the lawn and incline of the college campus. Hats, sunglasses, sunblock and other protective gear are also recommended. 

When to Arrive

Allow yourself time to park, get through security, ticketing, obtain your wristband and locate your seating area. We suggest you arrive at Moorpark College campus at least 45 minutes before the start of the performance. Food and beverage options will be available for sale beginning when the event gates open at 3:00 PM. There are no ins and outs. 

Directions + Parking + Maps

Venue
Moorpark College
7075 Campus Rd, Moorpark, CA 93021

CLICK FOR EVENT MAP

Campus Map

For a Moorpark College campus map detailing parking lot and building locations, visit: https://www.moorparkcolleg1e.edu/campus-map 

Parking

All parking is self-parking for this event. There is no valet parking for this event. There will be signs on campus helping to direct you. Moorpark College campus map can be found on their website: https://www.moorparkcollege.edu/campus-map 

• GENERAL ADMISSION: All General Admission ticket holders will enter Parking Lot #1 at the south end of campus located directly north of the intersection of Campus Park Drive and Delfen Street. From there, signage will direct you to park in Lots #1 or in overflow Parking Lots #13 and #14 at the northeast corner of campus, entering festival through north gates. Lot #1 will be filled first and will enter the festival through the south gates.
  
  To avoid delays and enjoy cost savings, General Admission ticket holders are strongly encouraged to purchase their parking permit online and in advance of show day. You can do so on your mobile devices but we advise doing so in advance where you know you will have cell service. Pre-purchased online parking is $10 and day-of on-site parking is $25.

• VIP PLATINUM (Sat 6/24 only) / GOLD / SILVER: All VIP Platinum (Sat 6/24 only), Gold, and Silver ticket holders will park in Parking Structure #6 located on the east side of campus just north of the Field Hockey Stadium (enter from Campus Road, make left onto Athlete Road into the Parking Structure #6).

• VIP PLATINUM (Sun 6/25 only): On Sunday, June 25, all VIP Platinum ticket holders attending the New West Symphony Gala have the following two self-parking options. See campus map for orientation: https://www.moorparkcollege.edu/campus-map

1. OPTION 1: Park in Parking Structure #6 located on the south east side of campus and just north of the Field Hockey Stadium – enter from Campus Road and make a left on Athlete Road to enter the Parking Deck.

   Take the Courtesy Shuttle to-and-from the Gala located at America’s Teaching Zoo. Shuttle service begins at 3:00 PM and ends 30 minutes after the conclusion of the Gala. Shuttles loop every 15-20 minutes before and after the Gala. Please allow sufficient time as delays may occur. Shuttle drivers can only pick up and drop off at designated stops. They are not permitted to pick up patrons en route or drop them off at their vehicle.

2. OPTION 2: Park in Parking Lot #21 located in the northwest corner of campus next to America’s Teaching Zoo (enter from the intersection of Collins Drive and University Drive). At the conclusion of the Gala, you will be encouraged to move your vehicle to Parking Structure #6 located on the south east side of campus and just north of the Field Hockey Stadium (enter from Campus Road). A shuttle will not be provided at the end of the night from the main festival to Parking Lot #21, so you will need to walk if you choose to leave your car in Parking Lot #21.

VIP Courtesy Shuttle

Courtesy shuttles are provided on Sun 6/25 only for those VIP Platinum ticket holders who are Parking in Lot #6 and attending the New West Symphony Gala located at America’s Teaching Zoo. The shuttle will take only these guests to and from the main festival grounds to the Gala. 

Public Transportation

For information on bus service to Moorpark College, please contact the MTA at 323.GO.METRO (323.466.3876) or visit their website: www.metro.net

Restrooms/Bathrooms

Restrooms for VIP Platinum / Gold / Silver ticket holders are located indoors on the second level of the Gymnasium (entrance off Gym Terrace) behind the stage secure entrance from the Gym Terrace. Additionally, there are portable restrooms located by the Library Terrace near the VIP Lounge. 

Restrooms for General Admission ticket holders are located outdoors on the road nearest the Food & Beverage Court located inside the Moorpark High School Parking Lot #5.

Tickets and Seating

Main Gates & Ticketing

Ticket holders will need to display proof of purchase and a valid ID in order to obtain their wristband at one of the two main entrance gates. They will need to present this in print or digital form on their phones. Then they will be given a wristband for the duration of their visit. There are no ins and outs. The color of your wristband will grant you access to the related ticket area in either General Admission, Silver, Gold or Platinum. 

Weekend Pass holders will use the same wristband for both festival days. 

Will-Call

Will call will only be available for limited ticketing situations. ALL guests with proof of purchase need only to enter one of the main gates in order to obtain their appropriate wristbands. Proof of purchase is your ticket and you will be given a wristband at any main gate so there is no need to go to the box office. 

Will Call ticket pickup is available beginning at 2:00 PM at the Summerfest 2023 Box Office located at Moorpark College. Tickets will only be released with valid photo identification.

Please note that the Box Office will close after the intermission of the headlining performance. Once the Box Office is closed, any remaining Will Call tickets can be found at the Guest Services counter, located in the Academic Center Building on the east (house left) side of the amphitheater.

Box Office & Same Day Ticket Purchase

The Box office is open for unusual circumstances and for those who have yet to purchase tickets. For same-day purchasers, it is recommended you purchase your ticket online, by mobile phone, which may be faster than waiting in line at the Box Office. https://newwestsymphony.org/summerfest-2023/ 

Then show proof of purchase + ID at the main gates in order to obtain your wristband. If you are unable to do so, then proceed to the Box Office where you will purchase your ticket and be distributed your wristband; thereafter enter main gates for security screening. 

Ticket Refunds & Exchange Policy

There are no refunds or exchanges for purchased tickets.

Event Wristbands

When entering the main gates, ticket holders will need to print or display a digital proof of purchase for their tickets in order to obtain a wristband. Wristbands must be worn at all times and will not be replaced if lost or damaged. Wristbands cannot be passed back. Violators will be asked to leave the festival grounds. Wristbands are aligned to each ticket category and will be used by security and ushers to help guide guests to their respective areas. If you are collecting wristbands for your group, you will need to provide the ID and proof of purchase for the person who made the transaction. 

21+ Wristband & Alcohol Purchase

21+ wristband will be required  for those who enter the alcohol gardens and seek to purchase or drink beverages. Alcoholic beverages will only be distributed to those with the appropriate wristband. Obtain your wristband at all designated alcohol gardens and bars. 

Alcohol can be purchased on site in exchange for tokens to be used for purchase. 

Lawn Seating

Lawn seating is located on the sloped hillside behind/around the VIP Platinum / Gold  seated sections. Lawn sections are general admission seating and accommodated on a first-come, first-served basis. Numbers on Lawn tickets are for tracking purposes only, there are no assigned seats. There is no saving of space for others – recommend the group arriving together.

Each patron with a Lawn ticket is allowed a limited personal space of 3 feet by 3 feet or roughly 9 square feet. As the lawn seating section reaches capacity, we ask that lawn patrons kindly accommodate their fellow patrons and respect everyone’s need to find a spot on the lawn.

Please note that the lawn seating section is located on the sloped hillside of the amphitheater and is not considered a leveled seating area. Patrons are permitted to bring the following items to make their lawn seating experience more comfortable.

• Blankets;
• Small cushions;
• low profile blow up seating;
• Portable stadium-seat-style back supports;

Low-rise, beach-style chairs with legs of 10 inches or shorter and an overall height limit of 28 inches. Please note that chairs with legs that penetrate the ground are not permitted.

Late Seating

Latecomers will be seated at the discretion of the House Manager at an appropriate time in the performance. In order to avoid a disruption to the performance, House Manager may require patrons to temporarily sit in alternate seats until the next late seating interval.

Refreshments and Merchandise

Food & Beverage

A variety of food and beverage options will be available for purchase on site. Patrons may also bring their own food to consume during the event. All beverages must be sealed. Unsealed bottles will be rejected.

Please note that patrons are prohibited from bringing alcohol, controlled substances, recreational drugs, and food containers, picnic baskets, and coolers measuring more than 15 inches wide, 15 inches high, or 22 inches long. See “Prohibited Items and Activities” above for more information. Food & Beverage vendors Include: 

• Deli Doctor
• Enegren Brewery
• L & T Catering
• Pacific Beverage
• Passion Empanadas 
• Rice Balls of Fire 
• Smiley’s Hot Dogs 
• Sterling Food Truck
• Tarantula Hill Brewery 

Merchandise

New West Symphony Commemorative Blankets will be available for sale at this performance. Cash and credit cards via Square will be the only acceptable forms of payment. 

Auction

Attending the VIP Dinner? View the Auction Catalogue HERE

Security and Safety

Prohibited Items and Activities

The following items are prohibited from being brought into the event. There is no on-site storage for prohibited items and patrons will be asked to take any prohibited items back to their car prior to entering the event site.

• Containers, picnic baskets, and coolers measuring more than 15 inches wide, 15 inches high, or 22 inches long.
• Alcohol, controlled substances, and recreational drugs or paraphernalia are prohibited. Alcohol may be purchased at the event in designated areas where it will also need to be consumed.
• Smoking, including the use of electronic smoking devices and the use of tobacco products.
• Glass (including drinking glasses) or aluminum cans, regardless of content.
• Weapons, firearms (including anything that resembles a firearm such as squirt guns), sharp objects, stunning devices, pepper sprays, explosives, fireworks, and other incendiary items.
• Knives and cutting instruments such as box cutters, scissors, penknives, hunting knives, fishing knives, and “Swiss Army” style knives.
• Laser pointers and glow sticks.
• Professional audio/video recording equipment, tripods, monopods, selfie sticks, GoPro cameras, and drones.
• Party paraphernalia such as signs, confetti, glitter, balloons, and silly string.
• Throwable items such as footballs, frisbees, and beach balls.
• Open containers or bottles of beverages. All non-alcoholic beverages brought in must be with a factory seal. 
• Personal transportation devices such as bicycles, pedicabs, roller skates, rollerblades, skateboards, scooters, Segways, and hoverboards.
• Patrons are not permitted to bring any item that could obstruct the view of patrons seated behind them, including, but not limited to: canopies, umbrellas, awnings, tents, or windbreaks. You will be turned away at the gate and asked to return to your car with prohibited items before returning to the festival grounds.
• Any other item that may be deemed a safety concern to performers or patrons.

The following activities are prohibited at this event.

• Tailgating in any of the parking lots.
• Parking trailers or campers in any of the parking lots.
• Overnight parking in any of the parking lots.

Item Check and Bag Search Policy

For the safety and comfort of all of our patrons, large items, oversized bags, and large food and beverage containers are not permitted inside the amphitheater. However, these items can be checked for the duration of the performance at the complimentary Item Check located at the Item Check counter, located in the Academic Center Building on the east (house left) side of the amphitheater.

Please note that all bags are subject to search prior to entering the stadium. There is no on-site storage for prohibited items and patrons will be asked to take any prohibited items back to their vehicle prior to entering the amphitheater. Prohibited items include, but are not limited to, alcohol, controlled substances, and recreational drugs; weapons, firearms (including anything that resembles a firearm such as squirt guns), sharp objects; professional audio/video recording equipment, selfie sticks, and GoPro cameras; party paraphernalia such as balloons, confetti, glow sticks, silly string, and beach balls; or any other item that may be deemed a security concern to performers or patrons. See “Prohibited Items and Activities” above for more information.

Emergency 

In the event of an emergency, please seek the assistance of a nearby usher, our House Manager, or call 911 for police assistance. When reporting an emergency, please include your location (seating section and seat number) and call back telephone number. 

The event is employing a shelter-in-place policy in the unlikely case of an emergency. Shelter-in-place is the act of seeking safety within the area, facility, or building one already occupies, rather than evacuating the area or seeking a community emergency shelter.

We recommend having a meeting spot with friends or family so that you can find each other if your phones lose signal or lose battery. Also, it is suggested to keep emergency contact information and phone numbers of your friends and family on a sheet of paper, in case you lose your phone. You may also choose to bring a backup battery and charger as charging stations and power outlets will not be easy to find on campus.

First Aid

First aid is located at the AC building, entrance from the audience left of the festival grounds. If there is a serious emergency see above. 

Accessibility

This event is being held on a college campus that largely resides on a sloped hillside. While many areas of the campus are accessible to those with mobility issues, patrons should be mindful of the terrain and understand that some areas of the event are not on a leveled surface. For additional questions, please contact our Ticket Office at 866-776-8400 or via email at symphony@newwestsymphony.org.

• ACCESSIBLE PARKING is available in all designated event parking lots and accommodated on a first-come, first-served basis. Americans with Disabilities Act (ADA) parking placard required. For a Moorpark College campus map detailing accessible parking locations, visit: https://www.moorparkcollege.edu/campus-map

• WHEELCHAIR-ACCESSIBLE SEATING is available in the VIP seating section. Seats marked “Wheelchair-Accessible” are spaces for a wheelchair, while those marked “Companion Seating” are physical chairs for guests of those who need accommodation. Please contact our Ticket Office at 866-776-8400 or via email at symphony@newwestsymphony.org for specific location and availability information.

• WHEELCHAIR-ACCESSIBLE RESTROOMS are available in the Academic Center Building on the east (house left) side of the amphitheater.

Patron Safety

All Patrons must maintain reasonable and appropriate behavior at all times. Patrons who engage in disorderly conduct will be asked to leave the premises and may be subject to arrest. Ejected patrons will not receive a refund for their tickets or be compensated in any way for their loss. Harassment and violence of any kind will not be tolerated and will be addressed by professional Front of House Staff (Ushers and Security), at their discretion. 

If you see something, say something. NW Summerfest staff will be monitoring the environment but like when you’re at the airport or other large events – please do not hesitate to raise concerns to your nearest usher or security guard so that they can look into it. 

Minors and Children

Raiders of the Lost Ark (1981) is rated “PG” (Parental Guidance Suggested) by the Motion Picture Association of America (MPAA) for nudity, violence, alcohol use, smoking, and profanity. Parental discretion is advised.

Children 5 years old or older are welcome and, regardless of age, must have a ticket. Infants on laps are not permitted unless specified. Please inquire when purchasing tickets on age appropriateness.

Restrooms/Bathrooms

Restrooms for VIP Platinum / Gold / Silver ticket holders are located indoors on the second level of the Gymnasium (entrance off Gym Terrace) behind the stage secure entrance from the Gym Terrace. Additionally, there are portable restrooms located by the Library Terrace near the VIP Lounge. 

Restrooms for General Admission ticket holders are located outdoors on the road nearest the Food & Beverage Court located inside the Moorpark High School Parking Lot #5.

Cellular Phones & Electronic Devices

Use of cameras, recording equipment and cellular phones are not permitted during performances. All electronic devices must be silenced before the start of the performance.

Photography & Video Recording

Due to copyright laws and in consideration of the performers, the use of photographic or recording devices of any kind inside the amphitheater is strictly prohibited. If you bring a camera with you, we will politely ask you to check it at the complimentary Item Check, or with an usher before entering the venue.

Internet & Wifi

Limited open wifi is available on campus. There will not be designated festival wifi or internet available on site. Most cellular carriers will have service at Moorpark College however we cannot guarantee it and do not take responsibility for any disruption to your service. 

Smoking

Smoking, including the use of electronic smoking devices or vaping and the use of tobacco products, is prohibited in all areas of Moorpark College, including parking lots and structures. For more information, visit: https://www.moorparkcollege.edu/departments/academic/mathematics/resources/faculty-resources/smoking-policy 

Lost & Found

During the performance, lost items will be held at the Guest Services counter, located in the Academic Center Building on the east (house left) side of the amphitheater. Following the performance, unclaimed items will held at the Moorpark College Police Station located at 7075 Campus Road, Moorpark, CA 93021 | 805-378-1455 | https://www.vcccd.edu/departments/police/moorpark-college-station 

Pets

Although we love our fur friends, pets are not permitted at the event. 

Service Animals

Animals are prohibited in Summerfest 2023 event areas with the exception of trained service animals and service animals in training for patrons with disabilities. A service animal is defined as any dog that is individually trained to do work or perform tasks for the benefit of a person with a disability. Pets or emotional support animals are not considered service animals.

Patrons with service animals are solely responsible for control of their service animal. Service animals must remain on a leash or in a harness at all times unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls. Employees are not permitted to take control of service animals.

Service animals will rest in the seating area of the individual with a disability, rather than in the aisle. If the patron’s seat location is unable to accommodate a service animal, the patron may be reseated to a more accommodating location. Service animals are welcome to use any open outdoor area outside of the lawn seating area for relief as long as the patron picks up after the animal and leaves the area clean.

If a service animal poses a threat to the safety of, or is causing a disturbance for other patrons, performers, or employees, their handlers may be asked to escort the animal off the premises. Patrons with service animals are solely liable for any damage or injury caused by their service animal.

Media Release

Summerfest will be recorded and photographed. By entering the festival area, you grant Moorpark College, New West Symphony and all associated representatives, the irrevocable and unrestricted right to use your voice, name, image and likeness, without compensation in perpetuity, in any and all media, now known or hereafter devised. If you do not agree with the foregoing, please do not attend this event.

Additional Questions?

For additional questions, please contact our Ticket Office at 866-776-8400 or via email at symphony@newwestsymphony.org.